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Explore my writing on finance, operations and GBS leadership. Find the ideas that help you make your next decision.
21 articles
Data alone won’t save your business: A Service Science Perspective for GBS Leaders and Stakeholders
In today’s digital world, Global Business Services (GBS) organizations are increasingly driven by data. Vast datasets inform decisions, shape strategies, and help improve…
Read article ↗LEADERSHIP · 2023The True Threat to Global Business Services: It’s Not AI, It’s Leadership
In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since …
Read article ↗AI & AUTOMATION · 2023Pioneering the AI Revolution: A Roadmap for GBS Leaders to Harness the Future of Business
As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the intern…
Read article ↗AI & AUTOMATION · 2023Is Your GBS Organization Ready for the $4.4 Trillion AI Revolution?
We are on the brink of a technological revolution that is set to redefine our industry – the advent of Generative AI. According to McKinsey’s latest research, this ground…
Read article ↗PROCESS PERFORMANCE · 2023Embracing Process Standardization: A Step-by-Step Guide
In my years of consulting, I’ve encountered a common fear among clients – the fear of process standardization. The mere mention of the term conjures up images of lengthy …
Read article ↗LEADERSHIP · 2023R.I.P GBS Director. Welcome Global Business Service Strategist!
Time to Rethink GBS Leadership: From Directors to Strategists.…
Read article ↗STRATEGY · 2023The Top 10 GBS Trends to Watch in 2023
As a leader in the Global Business Services (GBS) industry, you are no stranger to the ever-evolving nature of your field. With new technologies, strategies, and best pra…
Read article ↗LEADERSHIP · 2022How to Encourage Innovation in the Global Business Services (GBS) Workplace
How to Encourage Innovation in the GBS Workplace…
Read article ↗STRATEGY · 2022How to Transform Your Global Business Services (GBS) Operating Model into a Flexible Machine
How to Transform Your GBS Operating Model into a Flexible Machine…
Read article ↗STRATEGY · 2022How to transform Global Business Services (GBS) into World-Class GBS Organization
Are you ready to transform your GBS organization into a world-class powerhouse?…
Read article ↗STRATEGY · 2022How to prepare a strategic workshop for a Global Business Services (GBS)?
Planning a strategic workshop for a shared service centre can be a daunting task. However, if done correctly, it can be an extremely valuable process that helps to ensure…
Read article ↗LEADERSHIP · 2022How to Select the Right Team for Your Global Business Services (GBS): Tips and Strategies.
When setting up or expanding a shared service centre (SSC), one of the most important decisions you will make is who to put on your team. It’s essential to select the rig…
Read article ↗LEADERSHIP · 20223 Global Mega Forces Shaping Employee Resignation in Global Business Services (GBS): How to Win with Them
It’s no secret that the employee resignation rate is on the rise. In fact, according to a study by CareerBuilder, almost half of all employees (49 percent) are looking fo…
Read article ↗LEADERSHIP · 2022The Employee Revolution: Why Employees Are Massively Changing Their Jobs – Global Business Services (GBS)
It’s no secret that employees are changing jobs more frequently than ever before. In fact, according to a recent study, employee job changes have increased by 26% in the …
Read article ↗STRATEGY · 2022Developing a Global Business Services (GBS) delivery model: A Guide for Your Organization
When it comes to global business services, there is no one-size-fits-all approach. Every organization has different needs and requirements when it comes to expanding its …
Read article ↗PROCESS PERFORMANCE · 2022How to Make the General Ledger Global Process More Effective in the Global Business Services (GBS): Tips and Tricks
Making the General Ledger process global can seem like a daunting task. There are so many things to consider – process maturity, automation, quality control, and more. Bu…
Read article ↗PROCESS PERFORMANCE · 2022How to Make Accounts Payable More Efficient in the Global Business Services (GBS): Tips and Strategies
Accounts payable is one of the most costly business processes for companies. In fact, it is often cited as the second or third highest expense next to sales and marketing…
Read article ↗LEADERSHIP · 2022The Future Role of Global Business Services (GBS)’s Leaders: What to Expect in the Next Five Years?
Fast changing environment, war of talent, technology, political landscape and cultural sift arround the glob. Are these reson enough for Shared Service Center Leaders to …
Read article ↗LEADERSHIP · 2022How to deal with employee attrition in 5 easy to implement steps in the Global Business Services (GBS)?
It’s no secret that the modern workplace is in a state of constant flux.…
Read article ↗AI & AUTOMATION · 2022The Future of Intelligent Business Process Automation in the Global Business Services (GBS): Predictions and Trends
Robotic Process Automation (RPA)…
Read article ↗AI & AUTOMATION · 2022The Future of Finance and Accounting in the Global Business Services (GBS): Emerging Trends and Technologies
Emerging technologies and the role of shared services in finance, accounting and business growth.
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