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How to Transform Your Global Business Services (GBS) Operating Model into a Flexible Machine

Krzysztof Herdzik

Krzysztof Herdzik

GBS/SSC/BPO Practicioner

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How to Transform Your GBS Operating Model into a Flexible Machine

 

The global business services (GBS) operating model is the backbone of many organizations. It’s a time-tested approach that can provide tremendous benefits in terms of efficiency and cost savings. However, in today’s rapidly changing business environment, the current GBS operating models are no longer enough. To remain competitive, organizations must transform their GBS operating models into flexible machines that can rapidly adapt to change.

 

Here’s how:

 

  1. Rethink the role of GBS.
  2. Create a more agile GBS organization.
  3. Implement new technologies and processes.
  4. Empower employees and encourage innovation.

 

  1. Rethink the role of GBS.

The first step in transforming your GBS operating model is to rethink the role of GBS within your organization. In the past, GBS was primarily responsible for providing low-cost, efficient services to the rest of the organization. However, in today’s dynamic business environment, GBS must do more than just provide services; it must also be a source of competitive advantage. To achieve this, GBS must be closely aligned with the strategic objectives of the organization and be able to quickly adapt to changes in the market or within the organization itself.

 

  1. Create a more agile GBS organization.

To create a more agile GBS organization, you need to implement some changes within your current structure. First, flatten your organizational hierarchy so that decision-making authority is pushed down to lower levels. This will allow you to respond more quickly to changes in your environment.

 

Second, establish cross-functional teams that are focused on specific objectives or projects rather than functional silos. This will encourage collaboration and allow you to utilize the skills and expertise of all members of your team.

 

Finally, create an environment that is conducive to innovation by encouraging risk-taking and offering rewards for successful innovations.

 

  1. Implement new technologies and processes.

To keep up with the pace of change in today’s business environment, you need to implement new technologies and processes that will allow you to be more agile and responsive to change. By implementing new technologies and processes, you’ll be able to respond more quickly to changes in your environment and deliver value to your customers faster than ever before.

 

4 Empower employees and encourage innovation.

The final step in transforming your GBS operating model is to empower your employees and encourage innovation.

 

To do this, you need to provide employees with the tools they need to be successful such as access to training and development opportunities.

 

You also need to create an environment that supports employee creativity by encouraging risk-taking and offering rewards for successful innovations.

 

Finally, you need to give employees a voice in decisions about how work gets done so they can offer their suggestions for improvement.

 

By taking these steps, you’ll create an environment where employees feel empowered to drive change and innovation within your organization.

 

Conclusion:

Today’s business environment is constantly changing, which means that organizations must continuously adapt if they want to remain competitive. One way they can do this is by transforming their global business services (GBS) operating models into flexible machines that can rapidly adapt to change. To achieve this transformation, organizations must rethink the role of GBS, create a more agile GBS organization, implement new technologies and processes, and empower employees. By taking these steps, organizations will be able to set themselves apart from their competitors and better position themselves for success in the future

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How to transform Global Business Services (GBS) into World-Class GBS Organization

Are you ready to transform your GBS organization into a world-class powerhouss?

We see different rankings of top GBS organizations, but usually, they do not mention how to get there.

In my recent blog post, I summarised the top 10 areas in which you need to focus to drive your GBS into a world-class GBS organization.