Transformation Blog
The Future of Finance and Accounting in the Global Business Services (GBS): Emerging Trends and Technologies
Krzysztof Herdzik
GBS/SSC/BPO Practicioner
More to explore

Data alone won’t save your business: A Service Science Perspective for GBS Leaders and Stakeholders
🔥 Data Alone Won’t Save Your Business. 🔥
GBS teams love data. Dashboards, metrics, KPIs—it’s all essential, right❓
But here’s the problem: Data can’t create value on its own.
🤯 Surprised❓
You shouldn’t be.
Without human insight, your data is just noise. You need more than numbers to drive real business results.
👉 Want to know why GBS is struggling with this❓
Read my latest article on how service science proves that data without human interpretation is a fast track to failure.
#Leadershipmatters
The True Threat to Global Business Services: It’s Not AI, It’s Leadership
In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.
Pioneering the AI Revolution: A Roadmap for GBS Leaders to Harness the Future of Business
As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the internet and mobile technology, AI presents a seismic shift, transforming how we do business, interact, and deliver value. For GBS leaders, this change is both a challenge and an opportunity, an inflexion point that calls for a pioneering spirit.
The Future of Finance and Accounting in the Global Business Services (GBS): Emerging Trends and Technologies
As businesses become increasingly global, the need for standardization and efficiency in shared business processes becomes more important than ever. In this article, I will explore some of the key trends and technologies that are shaping the future of finance and accounting shared service centres. We will discuss how these centres can provide value to businesses by improving efficiency and helping to drive growth. I hope that this article provides you with a better understanding of the future of shared service centres and helps you plan for success in your own organisation!
The shared service centre (SSC) model has been around for many years, and it is becoming increasingly popular as businesses look to improve efficiency and drive growth. In a shared services model, business processes such as finance and accounting are centrally managed and shared among different locations. This can provide a number of benefits for businesses, including:
- Greater efficiency: shared services allow businesses to standardise processes and improve productivity by reducing duplication of effort across different business units.
- Cost savings: shared services also provide cost savings through economies of scale, which can be passed on to customers or used as part of the company's investment strategy for future growth opportunities.
- Better service: shared services allow businesses to better serve their customers or clients by providing them with high-quality processes at competitive prices.
- Increased innovation: shared services help businesses innovate by creating new ways of working that are more efficient than what they currently have in place today. This can lead to breakthrough ideas which may not have been possible without a shared services model. This aspect is still less popular but in my opinion a game-changer for the companies in the future.
As the global business landscape becomes more complex, the need for shared services centres that can manage finance and accounting processes efficiently and effectively will continue to grow. In order to stay ahead of the competition, businesses must be prepared to embrace new technologies and trends that are shaping the future of shared service centres. Some of the key trends and technologies to watch out for include:
- The rise of robotic process automation (RPA): RPA is a form of technology that uses robots to automate routine tasks such as data entry, invoice processing, and customer service. This can help businesses improve efficiency and reduce costs.
- The growth of cloud computing: the cloud allows shared service centres to access information from anywhere in the world at any time, which makes it easier for them to manage their finances and accounting processes efficiently.
- The migration towards shared services: shared services allow businesses that have multiple locations across different countries to centralise their finance and accounting processes into one place so they can be managed more efficiently and standardized.
- The emergence of shared services cities: shared service centres are becoming increasingly popular in developing countries as they provide an opportunity for businesses to improve efficiency and reduce costs while also creating jobs locally. These shared service cities can then act as hubs where information flows freely between different companies located within them, allowing all parties involved to benefit from the shared services model.
The future of finance and accounting shared service centres is exciting and full of potential. By embracing new technologies and trends, businesses can improve their efficiency and drive growth in ways that were not possible before. I hope you found this article helpful! Thank you for your time.