Free Assessment
GBS Health Score
How does yours rank?
8 questions. 5 minutes. Benchmarked against 50+ real GBS transformations. See exactly where you're leaking cash, credibility, and strategic influence.
Question 1 of 80% complete
Finance Operations
How many days does your month-end close take?
From period end to final P&L sign-off
Benchmark: Best-in-class = 1–3 days · Average = 5–6 days · Laggard = 10+ days
Accounts Payable
What percentage of invoices require manual intervention?
Exceptions, queries, rerouting, manual matching — any human touch required
Benchmark: Best-in-class = under 10% · Average = 20–30% · Laggard = 40%+
Accounts Receivable
What is your Days Sales Outstanding (DSO)?
Average number of days to collect payment after a sale
Benchmark: Best-in-class = under 30 days · Average = 40–50 days · Laggard = 60+ days
Strategic Positioning
How does your CFO view GBS in your organisation?
Be honest — this is the single most important question in this assessment
Process Automation
What is your AP/AR straight-through processing rate?
Transactions processed without any human touch
Benchmark: Best-in-class = above 80% · Average = 50–65% · Laggard = under 25%
Working Capital
Does your GBS own working capital KPIs?
DPO, DSO, cash conversion cycle — with targets your team is accountable for
Leadership Language
Can your GBS leadership present in CFO language?
Cash impact, margin, working capital — not SLA metrics and automation rates
Continuous Improvement
How would you describe your GBS improvement culture?
How does your team respond to inefficiency, new ideas, and process failures?
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Your GBS Health Score
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out of 100
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Your score by dimension
Estimated annual opportunity
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Want to know exactly where to start?
A 5-day GBS Benchmark Diagnostic shows your specific gaps with a prioritised roadmap you can present to your CFO next week.
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Benchmark source: Nalu Experts proprietary data from 50+ GBS/SSC transformations across AP, AR, GL, Procurement, HR, and IT — 20+ countries. Real engagement data, not public surveys.