The Future of Intelligent Business Process Automation in the Global Business Services (GBS): Predictions and Trends

Business process automation is one of the key areas of focus for businesses today. Many companies are looking to robotic process automation (RPA) and intelligent automation (IA) to help them streamline their processes and improve efficiency.

In this blog post, I will take a look at some of the predictions and trends for business process automation in the future. I will also discuss how businesses can prepare themselves for these changes.

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Robotic Process Automation (RPA)

The first trend I will take a look at is robotic process automation (RPA). RPA has been around for quite some time now and it continues to grow in popularity. It allows businesses to automate repetitive tasks such as data entry, document management, and many other daily activities that are normally done manually by humans.

There are two main benefits of RPA:

  • First, it can help businesses to save time and money by automating these tasks.
  • Second, it can improve the accuracy of the data that is entered into the system.

As RPA continues to grow in popularity, I see more and more companies adopting it. In fact, a study by Forrester found that up to 90% of organizations currently use robotic process automation for at least one business function. The study also found that more than half of respondents said their organization has seen a positive impact from RPA on employee productivity and customer service improvements.

As businesses continue to see the benefits of robotic process automation, I am likely to see even more widespread adoption in the future.

Intelligent Automation (IA)

The next trend we will take a look at is intelligent automation (IA). IA is an advanced form of robotic process automation that uses machine learning algorithms and artificial intelligence to make decisions. For example, if a company has been using robotic process automation for years to automate certain tasks like data entry or document management but still struggles with errors in those processes then it might be time to switch over from robotic process automation (RPA) to intelligent automation (IA). IA can help to improve the accuracy of data entry and automate tasks that are difficult for robotic process automation to handle such as decision making.

I predict that more than 25% of global organizations will have deployed some form of intelligent automation. As businesses continue to see the benefits of IA, we are likely to see even more widespread adoption in the future.

Business Process Transformation

The final trend I will take a look at is process transformation. As businesses continue to adopt robotic process automation and intelligent automation, they will need to begin thinking about how these technologies can help them to transform their business processes.

In order for businesses to take advantage of these technologies, they need to first understand their business processes and identify areas where robotic process automation or intelligent automation can be used to improve efficiency. Process transformation can be a daunting task, but with the right planning and execution, it can be a valuable tool for businesses looking to improve their efficiency to leverage RPA and IA.

Proces transformation will continue to be a key focus for businesses as they strive to become more efficient and competitive. Intelligent automation tools will play a large role in process transformation, helping businesses to streamline their processes and improve performance.


I believe that the future of business process automation is exciting, and I can expect to see continued growth in the adoption of robotic process automation and other intelligent automation tools. These tools are changing the way businesses operate, and I can only imagine what they will be able to do in the future.

Thanks for reading!

If you’re looking for more information on robotic process automation or intelligent automation, be sure to check out my other blog posts! I cover a variety of topics related to business process transformation and how it can help businesses improve efficiency and performance. You can also contact me if you have any questions or would like more information on business process transformation.