Krzysztof Herdzik
Global Business Services Consultant

Global Business Services (GBS) Transformation practise

People, Processes, Technology


Services FOR Global Business Services (GBS)

End to End Process expertise in Global Business Services

Transform your Global Business Services for better results – End-to-end process transformation services help you to identify and remove constraints and make your enterprise customer oriented.

Finance and Accounting

Transform your processes in Procure to Pay, Order To Cash, Record to Report using best in class process benchmarks and analytics

Customer Service in the

Transform your Customer Service journey though optimising your processes, technology and people solutions

Procurement

Get more for less leveraging global procurement processes potential using best in class process improvement methodlogies and benchmarks

Human Resources

Move your Human Resource service to the next level and transform to the new hybrid reality. Increase response time, realibility and quality of your services using best in class process maturity models.

Global Business Services Strategy Design and Implementation

Well designed and implemented strategy helps GBS organisations to bring significant value to the organisation, increase talent retention and makes business smarter in the turbulent, fast changing times.

Global Business Services STRATEGY DESIGN and alignment

Aligning GBS strategy with business objectives, E2E process continuous improvements, digitalisation and automation, data analytics, and talent management makes a challenge.

With specially designed GBS Strategy methodology (FUTURE) we will help you to to design the strategy, which is accepted by the business, stakeholders and approved for implementation.

Global Business Services Strategy Execution

The average GBS strategy has more than 300 touch points. It requires an end to end knowledge and experience to implement it well and integrate with the business and talent management so you can maximise the business value out of it.

Our implementation strategy methodology (EXECUTE) helps to implement the strategy to maximize the business value, and engage the GBS teams to make them experts not only in execution but independently leading the strategic projects in the future.

Global Business Services STRATEGY Re-shift

GBS Strategy revision might be tricky, especially in fast-changing environment. Today's world requires GSB strategy revision on yearly basis. The current political, economical and environmental situation requires to re-shift the priorities.

We help you to revise your current strategy and align with fast changing environment internally and externally so you are constantly up to date with the market, external and internal conditions maximising value delivered ot of your GBS.

Global Business Services OPERATING MODEL

GBS Strategy requires the operating model to be aligned. It requires to revision of the GBS Org chart, service delivery model and alignment with the strategy and make change management around it. It is not an easy task.

We usually see that without an external, independent view many GBS struggles to implement even the best strategy because of it. We will help you with our independent view not only prepare the operating model but to implement it.

TAlent Development and Retention in Global Business Services

We believe that the best development is on the job and during the projects. The right combination of external expertise and knowledge with high-potential employees in your organization builds a strong foundation for your GBS stability, development and integration with the business. Our goal is not only to implement but also to retain the knowledge, and expertise in your organization.

Therefore we assign our experts who fit your culture, teams and priorities – it will help your team to be in the best training ever, developing their skills and expertise in the fastest possible way – through projects. 

You do not need to bother anymore that you cannot find right people on the market. We will help you to train your high potentials in skills, expertise on the projects sharing best practices and methodologies bringing the best experts in their fields. 

We can promise the best project experience your team members ever had so far.

Global Business Services Transformation Blog
Recent Articles

How to transform Global Business Services (GBS) into World-Class GBS Organization

Are you ready to transform your GBS organization into a world-class powerhouss?

We see different rankings of top GBS organizations, but usually, they do not mention how to get there.

In my recent blog post, I summarised the top 10 areas in which you need to focus to drive your GBS into a world-class GBS organization.

Krzysztof Herdzik - Global Business Services

Independent Global Business Services practitrioner

Krzysztof is an experienced Senior Leader with 20+ years of demonstrated experience as CFO/Managing Director/Consultant for GBS/SSC/BPO organizations. 

He specializes in designing, setting up, and executing the governance structure in the GBS environment on the global level. 

He uses the concept of GBS/SSC as a Trusted Advisor in driving stakeholders’ relationships.

He was awarded as the best manager in the CEE region in the GBS/BPO industry, the best BPO company in the service sector in CEE Region and the best employer in Poland.

Graduated from Harvard Business School in Innovation. Holds ACCA Financial qualifications and M.A. in Finance and Accounting.

He worked e.g. with Universal Music, Avon, Expedia, Acelity (now part of 3M), eTraveli (part of Media Group Pro7) helping them to transform their GBS journey.

Over 20+ years of experience in the Global Business Services

Universal Music

RICOH

AVON

DYWIDAG

thyssenkrupp

CCC

COLLIERS

IKEA

EXPEDIA

EIT FOOD

AVIVA

PANASONIC

Chubb

Warta

WNS Global Services

CONSULTPORT

IDEA BANK

HEYS

AWARDS AND RECOGNITIONS in the Global Business Services Sector

PERSONAL:
- THE BEST BUSINESS PROCESS OUTSOURCING MANAGER 2016 FOR CENTRAL AND EASTERN EUROPE
- BUSINESS TIGER BY PRO PROGRESSIO

FOR THE COMPANIES I MANAGED:
- THE BEST EMPLOYER OF THE YEAR BY AVON
- THE BEST SERVICE COMPANY BY PRO PROGRESSIO
- THE FASTEST GROWING COMPANY VALUE BY FORBES

Want to speak about Global Business Services? Email me or call.