I help CFOs and COOs improve the financial return and operational performance of their shared services.
I diagnose what holds your centre back, design the changes it needs and work with your leaders to implement them.
For the CFO Lower cost. Cash released. Benefits you can verify.
For the COO More capacity. Reliable service. Fewer escalations.
global transformations
savings & productivity across my career
TE Connectivity · Henkel · IKEA
thyssenkrupp · allnex
Find wasted effort, rebalance workload and build a capacity plan.
02 / PRODUCTIVITYConnect automation to the whole process, its exceptions and the work left behind.
03 / CASH & CONTROLTrace delays across finance processes and agree ownership with the business.
Whether your SSC / GBS is underperforming, needs a new direction or has a transformation to deliver, start with the decision you need to make.
I assess cost, workload, process performance, stakeholder expectations and leadership gaps.
A prioritised improvement plan: where value is being lost, what to fix first, and the evidence needed to build the business case.
I help you decide the centre’s role, process scope, locations, ownership and next stage of growth.
A recommended direction, alternatives and trade-offs, plus a roadmap with decision owners, measures and implementation priorities.
I work alongside your SSC / GBS leaders on transitions, process improvements, stakeholder alignment and change.
Direct senior support through execution: clear accountability, progress reviews, decisions on obstacles and capability built in your team.
One defined mandate. Direct work with me. Scope, success measures and investment agreed before we start.
The work is in shared services. The payoff belongs to the business: money released, management time recovered and greater confidence in delivery.
You need to know what your SSC / GBS costs, what value it delivers and where the next improvement will pay off. I connect process changes to a financial case you can challenge and track.
Discuss my SSC / GBS financial return ↗Identify avoidable work, process delays and working-capital opportunities. Agree which benefits will affect cash or the P&L.
Clarify ownership and performance reviews so the centre brings you explanations and corrective actions.
Make assumptions, trade-offs, benefit owners and success measures explicit before committing to change.
You know where the centre needs to improve. I help you turn that knowledge into a case your CFO or COO can support — and a plan your team can deliver.
Money back in the business.
Time back in your day.
Results you can stand behind.
Assess eight dimensions of your GBS, from month-end close and working capital to strategic positioning and leadership. Get your score and benchmark comparison.
Check your GBS ↗Free assessment · About 5 minutes · Name and email required for results.
I’m Krzysztof Herdzik. I combine experience as a Group CFO and Managing Director with more than 50 global transformations. I connect SSC / GBS decisions to the financial and operational outcomes you are accountable for.
I stay personally involved in the agreed work, from defining the problem to working through execution. Your SSC / GBS leaders build the solution with me and develop the knowledge to sustain it. Additional specialists from Nalu Experts can support a separately agreed scope.
Discuss your SSC / GBS ↗Former Group CFO and Managing Director. Cost, cash, capacity and service are assessed together, with the trade-offs made explicit.
50+ global transformations across 20+ countries. Experience includes helping a global SSC absorb additional workload equivalent to 150 FTE without proportional hiring.
Your leaders help design and implement the changes. Process ownership, stakeholder alignment and leadership development are part of making improvements last.
GBS strategy · Operating models · P2P / O2C / R2R · Transitions · Productivity · Change & leadership
Explore the executive experience behind the advice.
Experience & recommendations ↗Practical perspectives on process performance, business value and the role of GBS leadership.
A structured way to work with inputs, outputs, controls and exceptions.
Read article ↗BUSINESS VALUE · 2024Why stakeholder conversations and human judgment matter alongside the dashboard.
Read article ↗Tell me the size of your centre, the processes it runs and the result you need. We’ll discuss where I would start and which type of support fits: diagnosis, strategy or implementation.
kherdzik@herdzik.pro