Krzysztof Herdzik — GBS Transformation Advisor
GBS Transformation · CFO Advisory · Harvard-trained

I help GBS leaders become
the CFO's #1 strategic partner.
I fix broken processes. Fast.

23 years as Group CFO and Managing Director.
I've been on both sides of the GBS–C-suite breakdown.
I know exactly why it happens. And I know how to fix it fast.

€300M+
Savings delivered
€2BLN
Cash flow unlocked
50+
Transformations done
1,300+
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Most GBS problems get the wrong diagnosis.
So they get the wrong fix.

Sometimes it's strategy. Sometimes it's process. Sometimes it's leadership. Sometimes it's all three.

The mistake isn't the problem. The mistake is bringing in someone who applies the same framework regardless — and leaves before finding out if it worked.

I've run GBS as MD. I've funded it as CFO. I know the difference between a strategy problem, a process problem, and a people problem. And I know which one you actually have within the first five days.

Most advisors hand you a report and leave. I stay until the result is in the board pack.

Most consultants studied GBS. I ran it — as CFO, as MD, across 20+ countries.

Most frameworks cost €500K and take 6 months. My diagnostic takes 5 days and costs a fraction.

Krzysztof Herdzik

I've sat in the CFO seat.
And the GBS seat.
That changes everything.

I didn't study GBS transformation from the outside. I lived it — as Group CFO, Managing Director, and Country Manager across multinationals in 20+ countries.

As CFO, I know exactly what I needed from GBS and almost never got. As MD, I know precisely what GBS leaders are capable of when someone gives them the right framework and language. That dual perspective is the only thing in this space that can't be faked or replicated.

I'm a Harvard-trained practitioner in Disruptive Innovation and Design Thinking — which means I don't just fix what's broken. I help organisations see what's possible before their competitors do.

I co-founded Four Point Zero, a Houston, Texas-based automation company (2017–2020). I don't just advise on transformation. I build it.

I channel everything above into Nalu Experts — the firm I built to deliver this work at scale.

Harvard: Disruptive Innovation Harvard: Design Thinking ex-Group CFO ex-Managing Director ex-Country Manager ACCA Qualified Co-founder, Four Point Zero Best BPO Manager CEE Forbes: Fastest-Growing Company Forbes: Best Employer Forbes: Best Service Provider MBA Lecturer

I've never waited for
permission to go first.

I don't wait for someone else to prove it works first. I never have.

×5
Built five things in Poland that had never existed.
Digital sales channels. New product categories. Treasury structures. Remote infrastructure. The first SSC in an entire sector. Zero to live — before anyone else thought it was possible.
CEE
Best BPO Manager in Central & Eastern Europe.
Not for strategy. For results.
2017
Co-founded an automation company. Houston, Texas.
Four Point Zero. Built from zero. I don't advise on transformation. I build it.

No 6-month reports.
No slide decks that gather dust.

Four ways I work with GBS leaders and CFOs — all of them hands-on:

GBS / SSC Transformation
Most popular

I benchmark your operation against 50+ real transformations across AP, AR, GL, Procurement, HR, and IT. I find the specific gaps costing you cash flow and credibility. Then I work alongside your team to close them — without replacing them. Typical outcome: 20–35% efficiency gains on top of existing cost savings.

Delivered through Nalu Experts

CFO / COO Strategic Advisory
C-suite

For CFOs who need GBS to become a genuine strategic partner — not a cost report machine. For COOs where execution hasn't caught up with strategy. I translate between both sides using the language that actually lands in board meetings: cash position, working capital, margin, risk.

Delivered through Nalu Experts

GBS Benchmark Diagnostic
3–5 days · Fixed price

In 3–5 days you'll know exactly where your operation ranks against best-in-class across every major process stream. Fixed scope, fixed price, clear output you can take to your CFO immediately. The right starting point before any transformation investment — no commitment required after.

Delivered through Nalu Experts

Leadership & Strategy Workshops
1–2 days

Intensive sessions for GBS leadership teams and executive committees. Built to align strategy with execution, develop the financial fluency GBS leaders need to influence the board, and leave your team with a roadmap they'll actually use — not file away.

Delivered through Nalu Experts

The firm I built to deliver
this work at scale.

Most consulting firms send a senior partner to sell — then a junior team to deliver. You pay for the brand. You get the bench.

I co-founded Nalu Experts to fix that. One model. One rule: every engagement is led by a senior practitioner who has actually run what they're fixing.

01
Expert-as-a-Service
You pay for days worked. Not days available. No retainers, no minimums, no overhead hidden in the day rate.
02
Practitioners. Not consultants.
Every person who delivers has run a GBS, led an SSC, or sat in a CFO seat. No-one studies your problem for the first time on your budget.
03
Proprietary benchmarks.
50 real transformations. Not public data. Not industry surveys. Actual FTE benchmarks from actual organisations — across every major process stream.

Numbers that hold up under scrutiny.

Verified figures from real client engagements — not consulting estimates or firm-level aggregates.

€300M+
Verified savings and productivity improvements
€2BLN
Cash flow and working capital unlocked
50+
Transformations across 20+ countries
Selected clients → TE Connectivity Henkel IKEA thyssenkrupp AG allnex

Weeks, not quarters.

What working with me actually looks like:

01
Benchmark Diagnostic — 3 to 5 days
I measure your operation against 50 real-world benchmarks across every major process stream. You get an honest picture of exactly where you stand — and what it's costing you in cash and credibility.
02
Prioritised Roadmap — not a 120-slide deck
A short, specific list of the interventions that will move the most meaningful metrics. Ordered by impact and what your team can realistically execute. Built for a board conversation, not a filing cabinet.
03
Embedded Execution — I stay through the hard weeks
I work alongside your team, not above them. Your people execute. I remove blockers, challenge assumptions, and make sure the work actually gets done. The capability stays when I leave.
04
Measurable Outcome — numbers for your board pack
Every engagement ends with documented, attributable results. Cash freed, cost saved, cycle times cut. Specific enough to go in front of your board. Yours to keep and build on.
Nalu Experts
Expert-as-a-Service for GBS and SSC Leaders
Visit naluexperts.com →

Let's close the gap.

GBS Director? Let's get you the seat at the table.

CFO? Let's build the GBS partner you've always needed but never found.

Email
Location
Gdańsk, Poland · Available globally