Krzysztof Herdzik
GBS/SSC/BPO Practictioner

Global Business Process
Transformation Blog

Global Business Process Transformation practise

People, Processes, Technology


Shared Service Centers Planning, Optimizing & Execution

Business Process Maturity, benchmarking, optimisation and transformation

Employee Attrition
Early Warning System
(EWS)

Leadership and Innovation Workshop for SSC/GBS/BPO

SERVICES

Early Warning System. Helping Organizations Retain their Talent

Early Warning System (EWS) is a easy to implement and simple to be used model to prevent early sights of employee attrition. Sart to mange employee attrition and have no more supprices!

Employee Attrition
Employee attrition costs calculator
Benchmark your GBS/SSC attrition against the market

SSC.GBS/BPO Planning, Optimizing & Execution​

Leverage your SSC's teams full potential

Do more for less (leveraging technology you should expect to increase data quality and decrease timeliness)

Your SSC deserves innovative business model which delivers leveraging your talentpool, processes and technology.

Build a business transformation roadmap

End to end process transformation helps to adjust current business to the fast changing environment.

Specially formulated Global Business Model based on industry best practises, benchmarking helps you to unlock potential in your people, processes and technology.

Leadership and Innovation Workshop​

Move your GBS/SSC team on the next maturity level in managing teams and businesses though innovation and leadership workshops.

Leading Global processes require corss functional knowledge and experience. Specially designed workshops helps your leaders to understand their cross functional roles, increase ability to transform the business and keep your best people on board.

End to End Process expertise in

Transform your business for better results – End to end process transformation services help you to identify and remove constraints and make your enterprise customer oriented.

Finance and Accounting

Transform your processes in Procure to Pay, Order To Cash, Record to Report using best in class process benchmarks and analytics

Customer Service

Transform your Customer Service journey though optimising your processes, technology and people solutions

Procurement

Get more for less leveraging global procurement processes potential using best in class process improvement methodlogies and benchmarks

Human Resources

Move your Human Resource service to the next level and transform to the new hybrid reality. Increase response time, realibility and quality of your services using best in class process maturity models.

Global Process Transformation Blog
Recent Articles

Krzysztof Herdzik

Independent GBS/SSC/BPO practitrioner

Krzysztof is an experienced Senior Leader with 20+ years of demonstrated experience as CFO/Managing Director/Consultant for GBS/SSC/BPO organizations. 

He specializes in designing, setting up, and executing the governance structure in the GBS environment on the global level. 

He uses the concept of GBS/SSC as a Trusted Advisor in driving stakeholders’ relationships.

He was awarded as the best manager in the CEE region in the GBS/BPO industry, the best BPO company in the service sector in CEE Region and the best employer in Poland.

Graduated from Harvard Business School in Innovation. Holds ACCA Financial qualifications and M.A. in Finance and Accounting.

He worked e.g. with Universal Music, Avon, Expedia, Acelity (now part of 3M), eTraveli (part of Media Group Pro7) helping them to transform their GBS journey.

Over 20+ years of experience I've worked with

Universal Music

RICOH

AVON

DYWIDAG

thyssenkrupp

CCC

COLLIERS

IKEA

EXPEDIA

EIT FOOD

AVIVA

PANASONIC

Chubb

Warta

WNS Global Services

CONSULTPORT

IDEA BANK

HEYS

AWARDS AND RECOGNITIONS

PERSONAL:
- THE BEST BUSINESS PROCESS OUTSOURCING MANAGER 2016 FOR CENTRAL AND EASTERN EUROPE
- BUSINESS TIGER BY PRO PROGRESSIO

FOR THE COMPANIES I MANAGED:
- THE BEST EMPLOYER OF THE YEAR BY AVON
- THE BEST SERVICE COMPANY BY PRO PROGRESSIO
- THE FASTEST GROWING COMPANY VALUE BY FORBES

For any inquiries please email or call

kherdzik@herdzik.pro

+48 608 55 31 48