Business Centre Manager of the Year – BPO
Recognition for my work leading a BPO operation, documented by the University of Gdańsk and Pracodawcy Pomorza.
I connect the decisions made in the boardroom with the work that has to change in the centre.
My background combines Group CFO and Managing Director roles, building and leading shared services, and hands-on transformation advisory. I work with the people accountable for the result and the teams who have to deliver it.
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Before advisory work, I held finance management and director roles, including in energy and electronics. That experience shapes how I assess transformation: its effect on cash, cost, control and the choices management has to make.
I helped establish and led WNS’s Polish operation. Building a delivery organisation means connecting clients, people, process ownership and service performance — then taking responsibility for how they work together.
University of Gdańsk: professional background ↗Today I advise CFOs, COOs and SSC / GBS leaders on performance, operating models and implementation. My work includes process improvement, stakeholder alignment and developing the leadership capability to sustain change.
Across my career: 50+ global transformations and $300m+ in savings and productivity. These are cumulative career outcomes, not a forecast for an individual engagement.
My background includes ACCA qualifications and teaching in leadership and change management. I bring financial discipline into discussions about people, processes and the future role of shared services.
SWPS: lecturer profile ↗Recognition for my work leading a BPO operation, documented by the University of Gdańsk and Pracodawcy Pomorza.
A distinction from the business-services community.
An energy-sector company where I served as CFO received a Forbes Diamond. The distinction belongs to the company; my role was financial leadership.
WNS Poland received recognition in the Aon Best Employer 2017 ranking. I helped build and lead the Polish operation; the award recognises the organisation and its people.
The BPO centre I helped establish and manage was also recognised by Pro Progressio. This company achievement is documented in my professional biography published by Pracodawcy Pomorza.
A performance problem. A difficult decision. A transformation that needs to move. Tell me where you need support.
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