In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.

As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the internet and mobile technology, AI presents a seismic shift, transforming how we do business, interact, and deliver value. For GBS leaders, this change is both a challenge and an opportunity, an inflexion point that calls for a pioneering spirit.

We are on the brink of a technological revolution that is set to redefine our industry – the advent of Generative AI. According to McKinsey’s latest research, this groundbreaking technology could contribute an astounding $2.6 to $4.4 trillion annually across 63 different applications. To grasp the enormity of this figure, consider this: it’s equivalent to adding between 57 million to 98 million new GBS jobs (with an average salary of $45k) to the global economy every year. This isn’t just a game-changer; it’s a whole new game.

In my years of consulting, I’ve encountered a common fear among clients – the fear of process standardization. The mere mention of the term conjures up images of lengthy implementation periods, resistance from the organization, and exorbitant costs. Sometimes, the unique nature of their inputs makes standardization seem like an impossible task. However, I firmly believe that there’s a way to navigate these challenges and gradually introduce standardization in a manner that is both flexible and effective.

R.I.P GBS Director. Welcome Global Business Service Strategist!

As the GBS Leader, you play a vital role in ensuring that your organization is innovative and always on the cutting edge. One of the most important ways to encourage innovation is by empowering your employees.

As the GBS Leader, you play a vital role in ensuring that your organization is innovative and always on the cutting edge. One of the most important ways to encourage innovation is by empowering your employees.

in today’s rapidly changing business environment, the current GBS operating models are no longer enough. To remain competitive, organizations must transform their GBS operating models into flexible machines that can rapidly adapt to change.

Are you ready to transform your GBS organization into a world-class powerhouss?

We see different rankings of top GBS organizations, but usually, they do not mention how to get there.

In my recent blog post, I summarised the top 10 areas in which you need to focus to drive your GBS into a world-class GBS organization.