In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.
Here is a our five-step model for design and expansion of a GBS concept:
The first step in designing and expanding a GBS concept is to assess the organization's current GBS capabilities and identify areas for improvement. This assessment can include evaluating the organization's current processes, systems, and resources, as well as conducting interviews with key stakeholders to gather their perspectives and insights.
Based on the findings of the assessment, the next step is to design a comprehensive and effective GBS strategy that aligns with the organization's core business and drives organizational success. This strategy should outline the key goals and objectives of the GBS, as well as the specific processes, systems, and resources that will be used to achieve these goals.
Once the GBS strategy has been designed, the next step is to develop a detailed plan for implementing the strategy and bringing it to life. This plan should include specific steps and milestones for each aspect of the GBS concept, as well as timelines and budgets for each phase of the implementation process.
The fourth step in the process is to provide support and guidance to the organization as it implements the GBS concept. This can include training and development for staff, as well as ongoing support and assistance to ensure that the GBS is implemented successfully and delivers the desired results.
Integration and ongoing support
The final step in the process is to support the organization in integrating the GBS with the core business, and providing ongoing support and guidance to ensure the continued success and stability of the GBS concept. This can include regular reviews and assessments of the GBS, as well as support for making any necessary adjustments or improvements to the GBS concept over time.