Unleash the full potential of your GBS with our expert support for concept design and expansion
From assessment and strategy development to implementation and ongoing support, we'll work with you to create a tailored solution that drives organizational success and aligns with your business objectives.
Assess your current GBS capabilities and develop a clear understanding of your goals and objectives.
Design a comprehensive and effective GBS strategy that aligns with your core business and drives organizational success.
Implement your strategy with the support of our experts, who can provide guidance and support throughout the process.
Transform your GBS with our expert support for end-to-end process redesign and digitalization.
From assessment and strategy design to implementation and ongoing support, we'll work with you to develop a tailored solution that drives organizational success and enhances your competitive advantage.
Contact us today to learn more about our proven approach to end-to-end process transformation and digitalization, and how we can help your organization achieve its goals.
Maximize employee satisfaction and engagement with our expert support for developing and implementing retention strategies.
From assessment to implementation, we'll work with you to create a tailored plan that addresses the unique challenges and opportunities of your organization.
Contact us today to learn more about our proven approach to employee retention in the GBS sector, and how we can help your organization retain its top talent.
Our team of experienced consultants provides end-to-end process expertise to help global business service organizations improve the efficiency and effectiveness of their operations. From strategy development to implementation, we are your partner for achieving excellence in shared services.
Transform your processes in Procure to Pay, Order To Cash, Record to Report using best in class process benchmarks and analytics
Transform your Customer Service journey though optimising your processes, technology and people solutions
Get more for less leveraging global procurement processes potential using best in class process improvement methodlogies and benchmarks
Move your Human Resource service to the next level and transform to the new hybrid reality. Increase response time, realibility and quality of your services using best in class process maturity models.
In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.
As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the internet and mobile technology, AI presents a seismic shift, transforming how we do business, interact, and deliver value. For GBS leaders, this change is both a challenge and an opportunity, an inflexion point that calls for a pioneering spirit.
We are on the brink of a technological revolution that is set to redefine our industry – the advent of Generative AI. According to McKinsey’s latest research, this groundbreaking technology could contribute an astounding $2.6 to $4.4 trillion annually across 63 different applications. To grasp the enormity of this figure, consider this: it’s equivalent to adding between 57 million to 98 million new GBS jobs (with an average salary of $45k) to the global economy every year. This isn’t just a game-changer; it’s a whole new game.
In my years of consulting, I’ve encountered a common fear among clients – the fear of process standardization. The mere mention of the term conjures up images of lengthy implementation periods, resistance from the organization, and exorbitant costs. Sometimes, the unique nature of their inputs makes standardization seem like an impossible task. However, I firmly believe that there’s a way to navigate these challenges and gradually introduce standardization in a manner that is both flexible and effective.
R.I.P GBS Director. Welcome Global Business Service Strategist!
As the GBS Leader, you play a vital role in ensuring that your organization is innovative and always on the cutting edge. One of the most important ways to encourage innovation is by empowering your employees.
Krzysztof is an experienced Senior Leader with 20+ years of demonstrated experience as CFO/Managing Director/Consultant for GBS/SSC/BPO organizations.
He specializes in designing, setting up, and executing the governance structure in the GBS environment on the global level.
He uses the concept of GBS/SSC as a Trusted Advisor in driving stakeholders’ relationships.
He was awarded as the best manager in the CEE region in the GBS/BPO industry, the best BPO company in the service sector in CEE Region and the best employer in Poland.
Graduated from Harvard Business School in Innovation. Holds ACCA Financial qualifications and M.A. in Finance and Accounting.
He worked e.g. with Universal Music, Avon, Expedia, Acelity (now part of 3M), eTraveli (part of Media Group Pro7) helping them to transform their GBS journey.
PERSONAL:
– THE BEST BUSINESS PROCESS OUTSOURCING MANAGER 2016 FOR CENTRAL AND EASTERN EUROPE
– BUSINESS TIGER BY PRO PROGRESSIO
FOR THE COMPANIES I MANAGED:
– THE BEST EMPLOYER OF THE YEAR BY AON
– THE BEST SERVICE COMPANY BY PRO PROGRESSIO
– THE FASTEST GROWING COMPANY VALUE BY FORBES
