Global Business Services (GBS) Transformation practise

Elevate your GBS to new heights with our expertise

People, Processes, Technology

Support for Global Business Services (GBS)

Design and expand GBS Concept

Unleash the full potential of your GBS with our expert support for concept design and expansion

From assessment and strategy development to implementation and ongoing support, we'll work with you to create a tailored solution that drives organizational success and aligns with your business objectives.

GBS Strategy and Execution

Assess your current GBS capabilities and develop a clear understanding of your goals and objectives.

Design a comprehensive and effective GBS strategy that aligns with your core business and drives organizational success.

Implement your strategy with the support of our experts, who can provide guidance and support throughout the process.

E2E Process transformation and digitalisation

Transform your GBS with our expert support for end-to-end process redesign and digitalization.

From assessment and strategy design to implementation and ongoing support, we'll work with you to develop a tailored solution that drives organizational success and enhances your competitive advantage.

Contact us today to learn more about our proven approach to end-to-end process transformation and digitalization, and how we can help your organization achieve its goals.

Employee Retention

Maximize employee satisfaction and engagement with our expert support for developing and implementing retention strategies.

From assessment to implementation, we'll work with you to create a tailored plan that addresses the unique challenges and opportunities of your organization.

Contact us today to learn more about our proven approach to employee retention in the GBS sector, and how we can help your organization retain its top talent.

End to End Process expertise in Global Business Services

Our team of experienced consultants provides end-to-end process expertise to help global business service organizations improve the efficiency and effectiveness of their operations. From strategy development to implementation, we are your partner for achieving excellence in shared services.

Finance and Accounting

Transform your processes in Procure to Pay, Order To Cash, Record to Report using best in class process benchmarks and analytics

Customer Service

Transform your Customer Service journey though optimising your processes, technology and people solutions

Procurement

Get more for less leveraging global procurement processes potential using best in class process improvement methodlogies and benchmarks

Human Resources

Move your Human Resource service to the next level and transform to the new hybrid reality. Increase response time, realibility and quality of your services using best in class process maturity models.

Talent Development and Retention in Global Business Services

  • Expert training and development for your high-potential employees, delivered on the job and through real projects.
  • Tailored approach that aligns with your culture, teams, and priorities, and helps you retain knowledge and expertise within your organization.
  • Best project experience your team members have ever had, with the guidance and support of some of the best experts in their fields.

Global Business Services Transformation Blog
Recent Articles

Data alone won’t save your business: A Service Science Perspective for GBS Leaders and Stakeholders

🔥 Data Alone Won’t Save Your Business. 🔥

GBS teams love data. Dashboards, metrics, KPIs—it’s all essential, right❓

But here’s the problem: Data can’t create value on its own.

🤯 Surprised❓

You shouldn’t be.

Without human insight, your data is just noise. You need more than numbers to drive real business results.

👉 Want to know why GBS is struggling with this❓

Read my latest article on how service science proves that data without human interpretation is a fast track to failure.

#Leadershipmatters

The True Threat to Global Business Services: It’s Not AI, It’s Leadership

In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.

Pioneering the AI Revolution: A Roadmap for GBS Leaders to Harness the Future of Business

As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the internet and mobile technology, AI presents a seismic shift, transforming how we do business, interact, and deliver value. For GBS leaders, this change is both a challenge and an opportunity, an inflexion point that calls for a pioneering spirit.

Is Your GBS Organization Ready for the $4.4 Trillion AI Revolution?

We are on the brink of a technological revolution that is set to redefine our industry – the advent of Generative AI. According to McKinsey’s latest research, this groundbreaking technology could contribute an astounding $2.6 to $4.4 trillion annually across 63 different applications. To grasp the enormity of this figure, consider this: it’s equivalent to adding between 57 million to 98 million new GBS jobs (with an average salary of $45k) to the global economy every year. This isn’t just a game-changer; it’s a whole new game.

Embracing Process Standardization: A Step-by-Step Guide

In my years of consulting, I’ve encountered a common fear among clients – the fear of process standardization. The mere mention of the term conjures up images of lengthy implementation periods, resistance from the organization, and exorbitant costs. Sometimes, the unique nature of their inputs makes standardization seem like an impossible task. However, I firmly believe that there’s a way to navigate these challenges and gradually introduce standardization in a manner that is both flexible and effective.

Krzysztof Herdzik - Global Business Services

Independent Global Business Services practitioner
Founder of herdzik.pro

Krzysztof is an experienced Senior Leader with 20+ years of demonstrated experience as CFO/Managing Director/Consultant for GBS/SSC/BPO organizations. 

He specializes in designing, setting up, and executing the governance structure in the GBS environment on the global level. 

He uses the concept of GBS/SSC as a Trusted Advisor in driving stakeholders’ relationships.

He was awarded as the best manager in the CEE region in the GBS/BPO industry, the best BPO company in the service sector in CEE Region and the best employer in Poland.

Graduated from Harvard Business School in Innovation. Holds ACCA Financial qualifications and M.A. in Finance and Accounting.

He worked e.g. with Universal Music, Avon, Expedia, Acelity (now part of 3M), eTraveli (part of Media Group Pro7) helping them to transform their GBS journey.

Over 20+ years of experience in the Global Business Services

Universal Music

RICOH

AVON

DYWIDAG

thyssenkrupp

CCC

COLLIERS

IKEA

EXPEDIA

EIT FOOD

AVIVA

PANASONIC

Chubb

Warta

WNS Global Services

CONSULTPORT

IDEA BANK

HEYS

AWARDS AND RECOGNITIONS in the Global Business Services Sector

PERSONAL:

– THE BEST BUSINESS PROCESS OUTSOURCING MANAGER 2016 FOR CENTRAL AND EASTERN EUROPE

– BUSINESS TIGER BY PRO PROGRESSIO

FOR THE COMPANIES I MANAGED:
– THE BEST EMPLOYER OF THE YEAR BY AON
– THE BEST SERVICE COMPANY BY PRO PROGRESSIO
– THE FASTEST GROWING COMPANY VALUE BY FORBES

Want to speak about Global Business Services? Email or call on: