GBS Strategy and Execution

Align your GBS with your core business and achieve greatness

Global Business Services strategy design and alignment with the Core Business

Unleash the power of your GBS with our expert strategy design and alignment services

From assessment to implementation, we'll work with you to develop a tailored plan that drives organizational success and aligns with your core business objectives

Don't let your GBS hold you back – contact us today to learn more about how we can help you achieve your goals and realize your full potential

Global Business Services Strategy Execution

At our consulting firm, we specialize in helping GBS organizations execute their strategies and achieve their goals.

With our expert guidance and support, you can implement your GBS strategy effectively, align it with your core business, and drive organizational success

Contact us today to learn more about our approach to GBS strategy execution and how we can help your organization succeed.

Global Business Services STRATEGY Re-shift

Is your GBS strategy no longer aligned with your business objectives? Our team can help you re-shift and realign your strategy for maximum impact and success.

From assessment and planning to implementation and evaluation, we'll work with you to develop a customized approach that meets your unique needs and goals.

Don't let your GBS strategy hold you back – contact us today to learn more about how we can help you achieve your goals and drive organizational success.

Global Business Services OPERATING MODEL

Transform your GBS with our expert support for designing and implementing an effective operating model.

From assessment and strategy design to implementation and ongoing support, we'll work with you to develop a tailored solution that drives organizational success.

Contact us today to learn more about our proven approach to GBS operating model design and implementation, and how we can help your organization achieve its goals

Achieving success with your GBS starts with our tailored approach

At our GBS consulting firm, we specialize in helping organizations develop and implement comprehensive and effective GBS strategies. Our team of experts has extensive experience in the GBS sector, and can provide guidance and support throughout the entire process of strategy design and execution.

We begin by conducting a thorough assessment of your current GBS capabilities, and working with you to develop a clear understanding of your goals and objectives. Based on this assessment, we’ll develop a tailored GBS strategy that aligns with your core business and drives organizational success.

Once your strategy is in place, we’ll work with you to implement it, providing guidance and support at every step along the way. We’ll help you to overcome challenges, and take advantage of opportunities, as you work to achieve your GBS goals.

Here is our five-step model GBSGO for designing a GBS strategy:

Goals

The first step in designing the strategy is to identify the specific goals and objectives that the GBS strategy should support, and align them with the organization's overall business strategy.

Business

Based on the findings of the align the goals, the next step is to conduct a thorough assessment of the organization's GBS capabilities and challenges, and evaluate its current GBS structure, processes, technology, and governance.

Strategy

Based on the assessment and goals, the next step is to develop a comprehensive GBS strategy that outlines the key components and initiatives that will drive organizational success.

Governance

Engaging key stakeholders in the strategy development process, and seeking their input and feedback to ensure that the strategy aligns with their needs and expectations is mandatory to achieve success

Organization

The final step is to develop a detailed plan for implementing the GBS strategy, including timelines, resources, and key milestones.

This five-step model provides a structured approach to designing a GBS strategy, from defining goals and objectives to creating an implementation plan. It emphasizes the importance of conducting a thorough assessment, engaging key stakeholders, and developing a comprehensive and actionable strategy. The steps are named according to the word GBSGO to provide a mnemonic device that helps to remember the key components of the model. Overall, this model is designed to provide a clear and comprehensive roadmap for designing a successful GBS strategy.

Expert support for overcoming challenges and driving success during GBS strategy implementation

At our GBS consulting firm, we specialize in helping organizations implement their GBS strategies and drive organizational success. Our team of experts has extensive experience in the GBS sector, and can provide guidance and support throughout the entire process of strategy execution.

We begin by working with you to develop a detailed implementation plan that outlines the steps, resources, and timelines for executing your GBS strategy. We’ll help you to overcome challenges, and take advantage of opportunities, as you work to achieve your GBS goals.

Throughout the process, we’ll provide ongoing support and guidance, helping you to monitor and track progress, and adjust the strategy as needed to ensure that it remains aligned with your goals and objectives. Our goal is not only to help you implement your GBS strategy, but also to ensure that it delivers the desired results and drives organizational success.

5 key areas where implementation support is key to succeed:

Lack of alignment with the organization's goals and objectives:

The GBS strategy may not be adequately aligned with the organization's overall goals and objectives, or may not support its core business. We are here to help you by conducting a thorough assessment of the organization's goals and objectives, and developing a GBS strategy that aligns with and supports these goals.

Insufficient resources or support:

The organization may not have adequate resources or support to successfully implement the GBS strategy. We are here to help you by providing expert guidance and support throughout the implementation process, and helping to identify and secure the necessary resources.

Resistance to change

Key stakeholders may be resistant to the changes required by the GBS strategy, and may actively or passively sabotage its implementation. TWe can help you by engaging key stakeholders in the strategy development and implementation process, and working to address their concerns and build support for the strategy in the course of implementation

Misalignment with the organization's culture:

The GBS strategy may not be aligned with the organization's culture, and may be perceived as a foreign or imposed element. TWe help you by conducting a thorough assessment of the organization's culture, and developing a GBS strategy that is aligned with and supported by the culture.

Lack of clear accountability and ownership:

The roles, responsibilities, and accountability for implementing the GBS strategy may not be clearly defined, leading to confusion and lack of ownership. We help you by clarifying roles and responsibilities, and establishing a clear governance structure to ensure accountability and ownership of the strategy.

The implementation of a GBS strategy can be challenging, and organizations may face a range of obstacles and problems. Our GBS consulting company can provide expert support and guidance throughout the process, helping organizations to overcome these challenges and drive success. The consulting company can help with a range of activities, from conducting a thorough assessment of the organization’s goals and objectives, to providing expert guidance and support during the implementation process, and helping to clarify roles and responsibilities and establish clear governance structures. Overall, the consulting company’s services can help organizations to overcome challenges and achieve their goals during the implementation of a GBS strategy.

Contact us today to learn more about how our expert GBS consulting services can help your organization overcome challenges and drive success during the implementation of your GBS strategy."

Global Business Services Transformation Blog
Recent Articles

Data alone won’t save your business: A Service Science Perspective for GBS Leaders and Stakeholders

12 września 2024

🔥 Data Alone Won’t Save Your Business. 🔥

GBS teams love data. Dashboards, metrics, KPIs—it’s all essential, right❓

But here’s the problem: Data can’t create value on its own.

🤯 Surprised❓

You shouldn’t be.

Without human insight, your data is just noise. You need more than numbers to drive real business results.

👉 Want to know why GBS is struggling with this❓

Read my latest article on how service science proves that data without human interpretation is a fast track to failure.

#Leadershipmatters

The True Threat to Global Business Services: It’s Not AI, It’s Leadership

16 sierpnia 2023

In a bold and daring statement, let’s face it: the Global Business Services (GBS) as we’ve known might come to an end – AI might be the biggest change catalyzation since the GBS concept was created. And no, it’s not artificial intelligence (AI) that’s ringing the bell. It’s something far more human – it’s the capabilities of GBS leaders.

Pioneering the AI Revolution: A Roadmap for GBS Leaders to Harness the Future of Business

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As we stand on the brink of a new era, it is clear that artificial intelligence (AI) is set to revolutionize Global Business Services (GBS). Like the advent of the internet and mobile technology, AI presents a seismic shift, transforming how we do business, interact, and deliver value. For GBS leaders, this change is both a challenge and an opportunity, an inflexion point that calls for a pioneering spirit.

Is Your GBS Organization Ready for the $4.4 Trillion AI Revolution?

16 sierpnia 2023

We are on the brink of a technological revolution that is set to redefine our industry – the advent of Generative AI. According to McKinsey’s latest research, this groundbreaking technology could contribute an astounding $2.6 to $4.4 trillion annually across 63 different applications. To grasp the enormity of this figure, consider this: it’s equivalent to adding between 57 million to 98 million new GBS jobs (with an average salary of $45k) to the global economy every year. This isn’t just a game-changer; it’s a whole new game.

Embracing Process Standardization: A Step-by-Step Guide

16 sierpnia 2023

In my years of consulting, I’ve encountered a common fear among clients – the fear of process standardization. The mere mention of the term conjures up images of lengthy implementation periods, resistance from the organization, and exorbitant costs. Sometimes, the unique nature of their inputs makes standardization seem like an impossible task. However, I firmly believe that there’s a way to navigate these challenges and gradually introduce standardization in a manner that is both flexible and effective.

Krzysztof Herdzik - Global Business Services

Independent Global Business Services practitrioner

Krzysztof is an experienced Senior Leader with 20+ years of demonstrated experience as CFO/Managing Director/Consultant for GBS/SSC/BPO organizations. 

He specializes in designing, setting up, and executing the governance structure in the GBS environment on the global level. 

He uses the concept of GBS/SSC as a Trusted Advisor in driving stakeholders’ relationships.

He was awarded as the best manager in the CEE region in the GBS/BPO industry, the best BPO company in the service sector in CEE Region and the best employer in Poland.

Graduated from Harvard Business School in Innovation. Holds ACCA Financial qualifications and M.A. in Finance and Accounting.

He worked e.g. with Universal Music, Avon, Expedia, Acelity (now part of 3M), eTraveli (part of Media Group Pro7) helping them to transform their GBS journey.

Over 20+ years of experience in the Global Business Services

Universal Music

RICOH

AVON

DYWIDAG

thyssenkrupp

CCC

COLLIERS

IKEA

EXPEDIA

EIT FOOD

AVIVA

PANASONIC

Chubb

Warta

WNS Global Services

CONSULTPORT

IDEA BANK

HEYS

AWARDS AND RECOGNITIONS in the Global Business Services Sector

PERSONAL:

– THE BEST BUSINESS PROCESS OUTSOURCING MANAGER 2016 FOR CENTRAL AND EASTERN EUROPE

– BUSINESS TIGER BY PRO PROGRESSIO

FOR THE COMPANIES I MANAGED:
– THE BEST EMPLOYER OF THE YEAR BY AON
– THE BEST SERVICE COMPANY BY PRO PROGRESSIO
– THE FASTEST GROWING COMPANY VALUE BY FORBES

Want to speak about Global Business Services? Email me or call.

kherdzik@herdzik.pro

+48 608 55 31 48