Annual performance metrics for General Ledger, Accounts Payable, and Accounts Receivable processes comparing bottom, average, and top performers.
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Journal Entries per FTE | Number of journal entries processed per full-time equivalent employee per year | < 7,200 |
7,200-10,800 |
> 10,800 |
Productivity |
| Journal Entry Processing Time | Average time to prepare and enter a journal entry | > 60 min |
30-60 min |
< 30 min |
Cycle Time |
| Journal Entry Error Rate | Percentage of journal entries with errors requiring correction | > 8% |
3-8% |
< 3% |
Quality |
| Source Document Accuracy | Percentage of source documents with complete and accurate information | < 90% |
90-97% |
> 97% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Accounts Reconciled per FTE | Number of accounts reconciled per full-time equivalent employee per year | < 250 |
250-420 |
> 420 |
Productivity |
| Month-End Close Cycle Time | Number of calendar days to complete the month-end close process | > 10 days |
6-10 days |
< 6 days |
Cycle Time |
| Quarter-End Close Cycle Time | Number of calendar days to complete the quarter-end close process | > 15 days |
10-15 days |
< 10 days |
Cycle Time |
| Reconciliation Accuracy | Percentage of account reconciliations completed without errors | < 85% |
85-95% |
> 95% |
Quality |
| Manual Journal Entry Percentage | Percentage of journal entries requiring manual intervention | > 40% |
20-40% |
< 20% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Financial Reports per Analyst | Number of financial reports generated per analyst per year | < 120 |
120-240 |
> 240 |
Productivity |
| Financial Statement Preparation Time | Time required to prepare financial statements after month-end close | > 3 days |
1-3 days |
< 1 day |
Cycle Time |
| Reporting Accuracy | Percentage of financial reports issued without errors | < 97% |
97-99% |
> 99% |
Quality |
| Post-Close Adjustment Rate | Percentage of adjustments made after official close | > 5% |
2-5% |
< 2% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Financial Compliance Rate | Percentage of financial processes compliant with relevant regulations | < 95% |
95-99% |
≥ 99.5% |
Outcome |
| Audit Findings | Number of significant audit findings or material weaknesses per year | > 3 |
1-3 |
0 |
Outcome |
| Decision Support Turnaround Time | Average time to provide financial analysis for decision-making | > 5 days |
2-5 days |
< 2 days |
Outcome |
| Finance Cost as % of Revenue | Total finance function cost as a percentage of company revenue | > 2.0% |
1.2-2.0% |
< 1.2% |
Outcome |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Invoices Processed per FTE | Number of invoices processed per full-time equivalent employee per year | < 5,000 |
5,000-9,000 |
> 9,000 |
Productivity |
| Cost per Invoice | Total cost to process an invoice from receipt to payment | > $12.00 |
$6.00-$12.00 |
< $6.00 |
Productivity |
| Invoice Receipt to Entry Time | Average time from invoice receipt to system entry | > 3 days |
1-3 days |
< 1 day |
Cycle Time |
| Invoice Exception Rate | Percentage of invoices requiring exception handling | > 25% |
10-25% |
< 10% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| PO Match Rate | Percentage of invoices matched to purchase orders | < 70% |
70-90% |
> 90% |
Productivity |
| Invoice Approval Cycle Time | Average time for invoice approval from submission to approval | > 6 days |
3-6 days |
< 3 days |
Cycle Time |
| Invoice-to-Pay Cycle Time | Average time from invoice receipt to payment | > 35 days |
20-35 days |
< 20 days |
Cycle Time |
| First-Time Match Rate | Percentage of invoices matched correctly on first attempt | < 75% |
75-90% |
> 90% |
Quality |
| Duplicate Payment Rate | Percentage of duplicate payments identified | > 0.5% |
0.1-0.5% |
< 0.1% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Electronic Payment Rate | Percentage of payments made electronically | < 60% |
60-85% |
> 85% |
Productivity |
| Payment Processing Time | Average time to process a payment batch | > 2 days |
1-2 days |
< 1 day |
Cycle Time |
| On-Time Payment Rate | Percentage of payments made on or before due date | < 85% |
85-95% |
> 95% |
Quality |
| Payment Accuracy | Percentage of payments made with correct amount and to correct vendor | < 98% |
98-99.5% |
> 99.5% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Early Payment Discount Capture Rate | Percentage of available early payment discounts captured | < 60% |
60-85% |
> 85% |
Outcome |
| Supplier Satisfaction Score | Survey score measuring supplier satisfaction with payment process (out of 5.0) | < 3.5 |
3.5-4.2 |
> 4.2 |
Outcome |
| Days Payable Outstanding (DPO) | Average number of days taken to pay suppliers | < 25 days |
25-40 days |
> 40 days |
Outcome |
| AP Cost as % of Revenue | Total AP function cost as a percentage of company revenue | > 0.35% |
0.15-0.35% |
< 0.15% |
Outcome |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Invoices Generated per FTE | Number of invoices generated per full-time equivalent employee per year | < 7,000 |
7,000-12,000 |
> 12,000 |
Productivity |
| Cost per Invoice | Total cost to generate and deliver an invoice | > $10.00 |
$5.00-$10.00 |
< $5.00 |
Productivity |
| Order-to-Invoice Time | Average time from order fulfillment to invoice generation | > 2 days |
1-2 days |
< 1 day |
Cycle Time |
| Order Accuracy | Percentage of orders processed correctly | < 95% |
95-98% |
> 98% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Collections per FTE | Dollar amount collected per full-time equivalent collector per year | < $8M |
$8M-$18M |
> $18M |
Productivity |
| Invoice Delivery Time | Average time from invoice generation to customer receipt | > 3 days |
1-3 days |
< 1 day |
Cycle Time |
| Billing Accuracy | Percentage of invoices generated without errors | < 95% |
95-98.5% |
> 98.5% |
Quality |
| Disputes as % of Invoices | Percentage of invoices disputed by customers | > 5% |
2-5% |
< 2% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Electronic Invoice Rate | Percentage of invoices delivered electronically | < 60% |
60-80% |
> 80% |
Productivity |
| Dispute Resolution Time | Average time to resolve customer billing disputes | > 10 days |
5-10 days |
< 5 days |
Cycle Time |
| Cash Application Accuracy | Percentage of payments applied correctly to customer accounts | < 95% |
95-98.5% |
> 98.5% |
Quality |
| Auto-Match Rate | Percentage of payments automatically matched to invoices | < 75% |
75-90% |
> 90% |
Quality |
| KPI | Description | Bottom Performers | Average Performers | Top Performers | Category |
|---|---|---|---|---|---|
| Days Sales Outstanding (DSO) | Average number of days to collect payment after sale | > 65 days |
45-65 days |
< 45 days |
Outcome |
| Bad Debt as % of Revenue | Bad debt write-offs as percentage of total revenue | > 1.0% |
0.3-1.0% |
< 0.3% |
Outcome |
| Collections Effectiveness Index (CEI) | Measure of AR collection performance | < 70% |
70-85% |
> 85% |
Outcome |
| AR Cost as % of Revenue | Total AR function cost as a percentage of company revenue | > 0.3% |
0.15-0.3% |
< 0.15% |
Outcome |